Missing calls
on the job?
The Best and Easiest to use Job Management Software for Irish Tradespeople
- Every lead in one inbox
- Straight to your current calendar with one click
- No more listening to voicemails
- Track every follow-up
- Easiest to use job management software out there
- Automatic customer replies
- Job Tracker
- Assign jobs to your team
- Connect your calendar with one click
- No app needed
- Set up in 2 minutes
- Track costs and profit per job
- Before & after job photos
No card required · Cancel anytime
Add the CallDesk App straight to your phone (optional)
Your visual
Job Board
Every lead moves through your pipeline visually — from first contact to booked job. Drag cards between columns as work progresses. At a glance, you always know exactly what needs attention.
- 🟡 Colour-coded urgency — red means act now, amber means check in, grey means you’re on top of it
- 🕛 Time-in-stage tracking — see how long each lead has been sitting in each column
- ▶ Drag & drop — move leads across columns in one motion, on desktop or mobile
- 📋 5 pipeline stages (customisable) — Needs a Call → Waiting → Quote Sent → Booked In → Done
- 📱 Works on mobile — tap-to-move on phone, drag-to-move on desktop
▶ Watch a lead move from new enquiry all the way to won — scheduling, team assignment & revenue update automatically
Your business,
more professional.
Custom voicemail greetings, instant auto-reply texts and a polished caller experience — your customers will notice the difference from the very first call.
Every lead,
in one inbox.
Voicemails, missed calls, forwarded texts, WhatsApp messages, and calls you answer yourself — every lead lands in one organised inbox, sorted by priority, so nothing ever slips through the cracks.
Add a lead. Book it in. Done.
Log any lead in seconds and it lands straight on your calendar — no pen, no notebook, no forgetting.
Every lead. One place.
No matter how a customer reaches out, CallDesk catches it and adds it to your inbox automatically — organised, prioritised, and ready to action.
↓ Every channel feeds one inbox automatically
The business app for Irish plumbers, electricians, gas engineers & tradespeople.
Everything you need to manage leads, jobs, customers and certs — built specifically for Irish tradespeople, contractors and small business owners.
Financial Stats
Log a job value when you mark a lead as Won and instantly see your Revenue Won, Open Pipeline, Lost Revenue and Average Job Value — all in one place on your stats page.
Public Booking Page
Your own shareable booking link — clients fill in a form, it lands straight in your inbox. Print the QR code on your van, invoices or business cards. Works 24/7 while you’re on the tools.
Turn Texts into Leads Too
Got a text enquiry? As well as missed calls and voicemails, you can turn any text enquiry into a CallDesk lead. Forward it to your CallDesk number and it becomes a lead instantly — with AI summary, priority tag, and a direct link back to you.
Expense Logging & Profit Tracking
Log materials, labour, fuel and subcontractor costs against any job. See your profit and margin instantly — and export a clean CSV for your accountant. Attach receipt photos to keep your records in order.
Before & After Job Photos
Attach photos directly to any job — label them Before or After. Useful for insurance jobs, disputes, or just showing customers the work. Everything in one place instead of buried in a camera roll.
Team Job Assignment
Add your team members and assign jobs directly from the Job Board or Lead Inbox. Each person gets their own login and sees only what you want them to see — restricted to their assigned jobs, or full access to the board.
Jobber & ServiceM8 Integration
Using Jobber or ServiceM8 to manage your jobs? Connect CallDesk and every new lead is pushed straight in as a client request or job enquiry — no copy-pasting, no double entry.
Connect 7,000+ Apps with Zapier
Link CallDesk to Slack, HubSpot, Trello, Google Sheets and thousands more. Every new lead can instantly trigger any action in any app — no code needed.
Calendar Integration
Every new lead automatically creates a calendar event so you never forget to call back. Works with Google Calendar, Outlook and Apple Calendar. Events are colour-coded by priority and include the full transcript.
See What Callers Are Saying — Without Picking Up
While a caller leaves their voicemail, the transcript lands on your phone in real time — so you can decide whether to answer, call straight back, or leave it for later.
Interactive Voicemail Menu
Play a menu when someone calls — press 1 for quotes, 2 for existing jobs, 3 for emergencies. Each option routes to its own voicemail box and tags transcripts automatically.
Smart Follow-Up Reminders
If you haven’t called back a voicemail within your chosen time, CallDesk sends you an automatic SMS reminder so nothing gets forgotten.
Email Forwarding
Get a copy of every transcript sent straight to any email address — perfect for shared inboxes or keeping a paper trail.
Compliance & Cert Tracker
Log gas certs, electrical certs, warranties and safety docs per job with expiry dates. Get an email reminder at 30 and 7 days before renewal — essential for plumbers, electricians and alarm companies.
Caller History
See every caller in one place — how many times they’ve called, their first and last contact date, and a preview of their latest message.
Auto-Reply to Callers
Automatically send callers an SMS the moment they hang up — so they know their message was received and you’ll get back to them.
2-Minute Setup
Sign up, get your number, dial a forwarding code on your phone. Done. No hardware, no apps to install.
GDPR Compliant
Audio is deleted from our servers the moment it’s transcribed. Only the text is kept — and only as long as you want.
Customer Profiles
Build a contact book of your customers with job history, total spend, next service date and notes — all in one place.
Installed Base
Log every installation and set a service interval. CallDesk automatically texts your customer when it’s due — repeat business on autopilot.
Instant SMS / WhatsApp Transcripts
The full text of every voicemail lands as a text message or WhatsApp within seconds of the caller hanging up.
Used by trades all across Ireland
Whether you're a sole trader or running a team, CallDesk keeps you on top of every lead and job.
If you're a tradesperson in Ireland who gets calls from customers — CallDesk is built for you.
Turn missed calls into conversations
Most people who can’t get through won’t leave a voicemail — they just hang up and call your competitor instead. Missed Call Text-Back changes that.
The moment someone hangs up without leaving a message, CallDesk automatically sends them a text from your number — so they know you saw their call and will get back to them.
- ✓ Fires instantly when a caller hangs up without leaving a voicemail
- ✓ Looks just like a personal text
- ✓ Fully customisable message, or use the default
- ✓ Keeps potential customers warm while you’re busy
- ✓ Completely free — included with every CallDesk plan
Your old jobs
keep paying you
Every boiler you fitted, every alarm you installed, every bathroom you tiled — each one is a future service call. The problem is you forget, they forget, and that revenue quietly goes to someone else.
Installed Base fixes that. Log what you installed and set a service interval. CallDesk remembers forever — and when the time comes, automatically texts your customer from your number to book in.
- ✓ Log any installation in 10 seconds — boilers, alarms, showers, pumps, anything
- ✓ Set the interval: 6 months, yearly, every 2 years — whatever suits
- ✓ Reminder SMS fires automatically on the day — you do nothing
- ✓ Replies come straight back to you
- ✓ Next year’s reminder schedules itself automatically after each send
Get bookings
without a single call
Every CallDesk subscriber gets a personal booking page — a clean, mobile-friendly form clients can fill in from anywhere. Share it as a link, or print the QR code on your van, invoices or business cards.
- ✓ Your own link: calldesk.ie/book/your-name
- ✓ One-click QR code — ready to print on anything
- ✓ Bookings land straight in your Lead Inbox
- ✓ You get an SMS the moment someone books
- ✓ Client gets an email confirmation automatically
- ✓ Works 24/7 — even while you’re on the tools
How voicemail transcripts & auto-reply works
Set up in under two minutes. No tech skills needed.
Sign up & get your number
Create your account and we instantly assign you a dedicated CallDesk voicemail number.
Forward your missed calls
Dial one short code on your phone. Your number stays the same — customers call you exactly as before.
Get the text, skip the voicemail
Every missed voicemail lands as a text on your phone within seconds. Read it anywhere, no listening required.
CallDesk wins the work, PayDesk gets you paid.
Quoting and invoicing,
easily sorted
Win the job, get paid, stay on top of VAT — without the paperwork. PayDesk turns a lead into a professional quote, a quote into an invoice, and an invoice into money in your account.
- ✓ Professional quotes & invoices with your logo — emailed or PDF in seconds
- ✓ Deposit invoices — request any % upfront, balance auto-calculated on completion
- ✓ Built-in time tracking — log your hours and bill them straight to the invoice
- ✓ Automated payment reminders — email & SMS chase overdue invoices for you
- ✓ Quarterly VAT return summary, ready to hand to your accountant
- ✓ Invoice customers straight from your Call Desk lead inbox
From €4.99/mo as a Call Desk add-on · €9.99/mo standalone · 7-day free trial
Simple, honest pricing
No hidden fees. No contracts. Cancel anytime.
- Lead organisation & Job Board — drag leads from New → Quoted → Won
- Google, Outlook & Apple Calendar integration
- Auto-schedule jobs to your calendar with one click
- Public booking page with QR code
- Customised Quote Form
- Financial Stats
- Automate service reminders
- Unlimited voicemail transcriptions
- Full caller history dashboard
- Auto-reply SMS to callers
- Customer profiles
- Missed call text-back
- Smart follow-up reminders
- Interactive voicemail menu (press 1 for quotes, 2 for…)
- Callback tracking
- Zapier integration — connect 7,000+ apps
- GDPR compliant
- 7-day free trial
Try free for 7 days, then just €18.99/month. VAT-exempt. Cancel anytime.
Also available standalone at €9.99/mo
- Professional invoices & quotes
- Client management
- Customer history
- PDF export — email or download
- Payment tracking — paid, unpaid & partial
- VAT-ready invoices
- Your logo & business name on all documents
- Product & service catalogue
- Automatic invoice & quote numbering
- Invoice customers straight from your Call Desk lead inbox
- Deposit invoices — request any % upfront, auto-balance on completion
- Time tracking — log hours & bill straight to the invoice
- Automated payment reminders — email & SMS at 3, 7 & 14 days overdue
- Quarterly VAT return summary for your accountant
- 7-day free trial
Add to Call Desk for €4.99/mo, or standalone at €9.99/mo. Cancel anytime.
Loved by Irish tradespeople
Don’t take our word for it.
“Sound Lads! I was missing calls every day on the tools. Now I get a text straight away with what the customer said. Brilliant service, well worth the €18.99.”
“I used to dread doing the invoices at the weekend. Now I send a proper quote from my phone on the drive home, and the deposit invoice goes out before I’ve even started the job. Getting paid is so much easier.”
“Put the booking link in my Instagram bio and the enquiries just started coming in on their own. The service reminder feature is brilliant too — clients I fitted boilers for two years ago are now booking themselves back in without me having to chase anyone.”
Frequently asked questions
Everything you need to know.
How do I set it up?
After signing up, you get a dedicated voicemail number. Then you dial a short forwarding code on your phone (we show you exactly what to type — it takes about 30 seconds). After that, any call you don’t answer gets diverted to CallDesk, which transcribes the voicemail and texts it to you.
Does it work with my network?
Yes. CallDesk works with all major Irish mobile networks — Vodafone, Three, Eir, 48, Tesco Mobile, and others. If you can divert calls on your phone, it works.
How accurate are the transcripts?
Very accurate. We use OpenAI Whisper, one of the best speech-to-text systems available, tuned for Irish and UK English accents. Names, numbers and addresses come through clearly in the vast majority of cases.
What is call forwarding?
Call forwarding is a feature built into every mobile phone that automatically redirects a call to a different number when you don’t answer. With CallDesk, you set your phone to forward unanswered calls to your dedicated CallDesk number. When a customer calls and you can’t pick up, instead of hearing a standard voicemail, the call is silently redirected to CallDesk — which answers it, records the message, transcribes it, and texts it to you within seconds. You only need to set it up once. It takes about 30 seconds — you dial a short code on your phone (we show you exactly what to type) and it’s done. Your number stays the same, your customers call the same number as always, and you never miss a message.
Is my data secure?
Yes. The audio recording is permanently deleted from our servers as soon as it’s been transcribed. Only the text transcript is stored, and you can delete that at any time from your dashboard. We are fully GDPR compliant.
Can I send an automatic reply to callers?
Yes — and it’s completely free. Enable “Auto-reply” in your dashboard and every caller will instantly receive an SMS letting them know their message was received. You can use the default message or write your own.
How does callback tracking work?
Every voicemail has a “Mark called back” button. Once you return a call, tap it and the voicemail is marked as done. Your dashboard shows a live count of who still needs a call back, and your caller history highlights any number with a pending callback.
What is the public booking page?
Every CallDesk subscriber gets a personal booking page — a clean, mobile-friendly form your clients can fill in from anywhere. When a client submits a request, it lands straight in your Lead Inbox, you get a notification via SMS or WhatsApp, and it can automatically create a calendar event on your preferred date. You can share it as a link or print the QR code on your van, invoices, or business cards. No app required for your clients — it works in any browser.
Can I cancel at any time?
Absolutely. There are no contracts or lock-ins. You can cancel your subscription from your account page at any time and you won’t be charged again.
What happens after my free trial?
After your 7-day free trial you’ll be asked to add a payment method to continue. If you don’t, your account simply pauses — no charge, no hassle.
Is CallDesk good for plumbers in Ireland?
Yes — CallDesk was built with Irish plumbers in mind. When you’re under a sink or on a job site, you can’t always answer your phone. CallDesk catches every missed call, transcribes the voicemail, and texts it to you instantly so you can call back the right leads first. It also tracks gas certs, boiler installations, and service intervals so you never miss a renewal or a repeat job.
Can electricians use CallDesk?
Absolutely. Electricians across Ireland use CallDesk to manage their leads, track electrical certs and RECI documentation, and stay on top of follow-ups. The Compliance & Cert Tracker lets you log cert reference numbers and expiry dates per job, with automatic email reminders 30 and 7 days before renewal.
Does CallDesk work for alarm companies?
Yes. Alarm companies use CallDesk to log alarm installations, set annual service reminders, and track alarm certs per job. The Installed Base feature automatically texts customers when their service is due, helping you generate repeat business without any manual effort.
How much does CallDesk cost per month?
CallDesk costs €18.99 per month (VAT exempt). There are no contracts — cancel anytime. You can try it free for 7 days with no credit card required.
Is there a free trial?
Yes — every new account gets a full 7-day free trial with access to all features. No credit card needed to start. After 7 days, it’s €18.99/month if you choose to continue.
What is the best app for missed calls for Irish tradespeople?
CallDesk is built specifically for Irish tradespeople. It catches every missed call, transcribes voicemails to text, sends you an instant SMS, and organises all your leads in one inbox with a Job Board. Unlike generic CRM tools, CallDesk is designed around how Irish trades actually work — on the tools, on the road, with no time to sit at a computer.
Does CallDesk work for small businesses in Ireland?
Yes. CallDesk is used by sole traders and small businesses across Ireland — from one-man operations to teams of 10+. You can add team members, assign leads, and give each person their own login with the right level of access.
What is the Installed Base?
Installed Base is a built-in service log for tradespeople. Every time you complete a job, you can record what you installed — boiler, heat pump, alarm system, solar panels, anything — along with the client’s name, address, and contact details. The record lives in your CallDesk account so you always know what you put in, where, and when.
How do service reminders work?
When you log an installation you choose a service interval — 6 months, 1 year, 2 years, 3 years, or 5 years. CallDesk automatically works out the next service date and, 14 days before it’s due, sends a reminder SMS directly to your client on your behalf. You don’t have to do a thing — the reminders go out while you’re on the tools.
What does the reminder SMS say?
By default it’s a friendly, professional message with your business name letting the client know their service is coming up and inviting them to get in touch. You can also write a fully custom message per installation — useful if you want to reference the specific appliance or include a booking link.
Do the reminders repeat automatically?
Yes. After each reminder is sent, CallDesk automatically sets the next service date forward by your chosen interval. So a yearly boiler service, for example, will remind your client every year without you ever having to update anything.
Can I log an installation directly from a job lead?
Yes. When you mark a lead as “Won” in your Lead Inbox or Job Board, you’ll see an option to log the installation right there. The client’s details from the lead are pre-filled, so it only takes a few seconds to add what you installed and set the service interval.
What service intervals are available?
You can choose from 6 months, 1 year, 2 years, 3 years, or 5 years. If no reminder is needed — for a one-off fit with no follow-up — you can leave the interval blank and the record is kept as a log only.
How far in advance is the reminder sent?
Reminders go out 14 days before the service date by default, giving your client enough notice to plan ahead and giving you time to fill your schedule. You can adjust the lead time per installation if you prefer more or less notice.
Can I see which clients are due for service?
Yes. Your Installed Base dashboard shows a live overview: total installations, records due for service soon, any that are overdue, and the total number of reminders sent. You can also browse the full list, filter by status, and update or deactivate any record at any time.
Get in touch
Have a question or need help getting set up? Send us a message and we’ll get back to you as soon as possible.
Or email us directly at
support@calldesk.ie
Got an idea? Request a feature
We build CallDesk around what Irish tradespeople and small businesses actually need. If there’s something you’d like to see, tell us — we read every request.